C.R.M (Customer Relationship Manager)

Anand, Gujarat, India
226 days ago

Description

As a CRM (Customer Relationship Manager) at our bio organic fertilizer manufacturing company, your primary responsibility will be to cultivate strong and enduring relationships with our customers. You will serve as the main point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction with our products and services.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Agriculture, or a related field.
  • Proven experience in customer service, sales, or relationship management roles.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong organizational skills and attention to detail.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Knowledge of agricultural practices and organic farming principles is advantageous.

who can apply?

This position is open to individuals with a passion for customer service and relationship management, particularly in the agricultural industry. Candidates who possess the necessary qualifications and experience, as well as a genuine interest in promoting sustainable agriculture and bio organic fertilizers, are encouraged to apply.

Minimum Experience

  • Minimum of 2-3 years of experience in customer service, sales, or relationship management roles.
  • Proven track record of building and maintaining positive relationships with customers.
  • Familiarity with CRM software and tools for managing customer interactions and data.

Responsibilities

  1. Serve as the primary point of contact for customers, addressing inquiries, providing product information, and resolving issues in a timely and professional manner.
  2. Build and maintain strong relationships with customers through regular communication, follow-ups, and personalized support.
  3. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and customer retention.
  4. Gather feedback from customers regarding product performance, satisfaction levels, and areas for improvement.
  5. Input and maintain accurate customer data and interactions in the CRM system.
  6. Monitor customer accounts, track sales metrics, and generate reports to assess customer satisfaction and identify trends.
  7. Conduct customer satisfaction surveys and analyze results to identify areas for enhancement.
  8. Stay updated on industry trends, market dynamics, and competitor activities to proactively address customer needs and concerns.
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