Last updated on February 1, 2024
MSAF BIO ORGANICS PRIVATE LIMITED believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within the same day of placing the order. MSAF BIO ORGANICS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
In the event of the receipt of damaged or defective items, please report the same to our Customer Service team. This should be reported within the same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the MSAF BIO ORGANICS PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.
Refund Policy
Last Updated: 01-02-2024
Thank you for shopping at Msaf Bio Organics Pvt. Ltd. . We appreciate your business and want to make sure you are completely satisfied with your purchase. If you have any questions or concerns about our refund policy, please contact us at info@msaforganics.com.
1. Refund Eligibility
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.- The request for a refund must be made within 5 days from the date of purchase.
2. Refund Process
- To initiate a refund, please contact us at info@msaforganics.com with your order number and a brief explanation of the reason for the refund.- Our customer service team will review your request and respond within 1-2 business days.- If your refund is approved, we will process it and a credit will automatically be applied to your original method of payment within 7 days.
3. Non-Refundable Items
- Certain items are not eligible for a refund, including open bags and open bottles.
4. Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a refund or replacement.
6. Contact Information
- If you have any questions about our refund policy, please contact us at info@msaforganics.com or +91 2692351022 .
